Support Hub

Complete European Operations - Your Way

Work with us

Support hub

Dutchub adapts to your preferred level of involvement. Whether you want us to handle everything or maintain direct control over specific channels, we configure our services to match your operational preferences.

1. Full operations management

  • Complete channel management: We operate all your European sales channels on your behalf
  • Hands-off approach: Your team focuses on product and marketing while we handle European operations
  • Automated operations: Seamless order processing, fulfillment, and customer service
  • Performance monitoring: We proactively manage and optimize your channel performance

2. Custom channel control

  • Selective channel activation: Choose which marketplaces and channels you want active
  • Flexible scaling: Easily add or remove channels as your strategy evolves
  • Performance-based decisions: Data-driven recommendations for channel optimization
  • Quick adjustments: Rapid implementation of your channel preferences

3. Streamlined communication

  • Direct contact access: Single point of contact for all operational adjustments
  • Simple request process: Easy channel activation/deactivation and updates
  • Quick implementation: Most channel changes implemented within 24-48 hours
  • Clear confirmation: Immediate updates when changes are live

4. Dashboard monitoring

  • Channel performance: Visibility into how each channel is performing
  • Inventory overview: Track stock levels and movement across all active channels
  • Sales analytics: Monitor performance metrics that matter to your business
  • Optional control: Make adjustments only when you want to intervene

5. Channel management options

  • Full automation: We manage all channel decisions and optimizations
  • Collaborative approach: Joint decisions on channel strategy and performance
  • Brand-directed: You specify exactly which channels to activate and when
  • Hybrid model: Mix of automated and brand-controlled channels

6. Service adaptation

  • Scalable solutions: Services that grow and adapt with your business needs
  • Market responsive: Quick adaptation to new opportunities or market changes
  • Custom workflows: Processes tailored to your internal team structure
  • Flexible integration: Works with your existing systems and preferences

7. Proven performance

  • Established track record: Current brands rarely make adjustments due to strong results
  • Data-driven decisions: Channel recommendations based on actual performance data
  • Risk management: Careful channel testing and monitoring before full activation
  • Continuous optimization: Ongoing improvement of active channel performance

8. Transparent operations

  • Clear communication: Regular updates on channel performance and opportunities
  • No surprises: Full visibility into channel changes and their impact
  • Collaborative planning: Strategic discussions about channel expansion
  • Performance reporting: Clear metrics on how each channel contributes to your growth

Our support hub ensures you have exactly the level of control and visibility you want over your European operations, with the flexibility to adjust as your business needs evolve.

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FAQ - Support hub

Q: How much control do we have over which sales channels are active?

A: You have full control - upon your request, we can activate or deactivate specific marketplaces and channels based on your strategy.

Q: How quickly can you implement our channel changes?

A: Most channel adjustments are implemented within 24-48 hours after we receive your request.

Q: How do we determine which sales strategies to use?

A: We base our strategic recommendations on the performance data and metrics visible in your dashboard, which we then discuss and adjust according to your preferences.

Q: What's the process for requesting operational changes?

A: You contact your dedicated account manager with requests, we review the dashboard data together, and quickly implement the agreed-upon changes.

Q: Can we see the performance data that informs your recommendations?

A: Yes, all the key metrics and performance data are visible in your dashboard, providing transparency for our data-driven recommendations.

Q: How flexible are your services to our changing needs?

A: Highly flexible - we adapt our support based on your requests and the performance insights from your dashboard analytics.

Q: Who initiates strategy adjustments - us or you?

A: It's collaborative. We monitor dashboard metrics and may suggest optimizations, but all strategic changes are implemented upon your request and approval.

Q: How do you ensure we maintain control over our European operations?

A: Through dashboard transparency and request-based implementation - you see the data, you make the decisions, we execute based on your direction.