Terms & Conditions

A1. Using the website

You may use the website for lawful purposes and in line with these terms. We may update, change or remove content at any time. The information on the website is provided for general information and does not constitute professional advice.

A2. Accounts and the dashboard

Access to the dashboard may require an account. You are responsible for keeping your login credentials confidential and for all activity under your account, and you must provide accurate information and keep it up to date. We grant you a limited, non-exclusive, non-transferable right to use the dashboard for your own business purposes.

Data shown in the dashboard is provided for information and is drawn from marketplaces and other systems. We do not warrant that it is error-free, complete or continuously up to date, and any decision you take based on it is your own responsibility. Where we process a partner’s data on that partner’s behalf, the applicable agreement and our Privacy Policy govern that processing.

A3. Acceptable use

You must not misuse the website or dashboard. In particular, you may not:

• attempt to gain unauthorised access to any part of the website, dashboard, or related systems;
• disrupt, overload or impair the website or dashboard, or introduce malicious code;
• scrape, harvest or extract data other than as expressly permitted;
• use the website or dashboard unlawfully, or in a way that infringes the rights of others.

We may suspend or terminate your access if you breach these terms.

A4. Intellectual property and trademarks

All content on the website, including text, design, graphics, and the dutchub name and logo, is owned by Elite Parts B.V. or its licensors and is protected by intellectual property rights. You may not copy, reproduce, distribute or otherwise use it without our prior written permission, except as permitted by law.

Third-party brand, product and marketplace names and logos shown on the website are the property of their respective owners and are used for identification and descriptive purposes only. Their appearance does not imply endorsement of, or affiliation with, dutchub beyond the relationship described on the website.

A5. Availability and changes to the service

We do not warrant that the website and dashboard will always be available, uninterrupted, secure or free of errors or harmful components. We may modify, suspend, limit or discontinue all or part of them, or change features, at any time, without being liable to you.

A6. Third-party links

The website may link to third-party sites (for example, marketplaces or partner sites). We have no control over them and are not responsible for their content, availability, or their privacy and cookie practices. A link does not imply endorsement.

A7. Liability (website and dashboard use)

To the extent permitted by law, dutchub is not liable for any indirect or consequential loss or damage arising from the use of, or inability to use, the website or dashboard, or from reliance on their content. Nothing in these terms excludes or limits any liability that cannot be excluded or limited under applicable law. For business users, liability is further addressed in section B7.

B1. Scope of the sale terms

This Part applies to all sales of products by Elite Parts B.V. (dutchub), whether through online marketplaces on which we sell as the seller, or directly with business customers. Where you buy as a consumer, sections B5 and B6 apply. Where you buy as a business customer, section B7 applies and the consumer provisions do not. If you order through a marketplace, that marketplace’s own terms may also apply to your use of the platform; this Part governs the sale of the product by dutchub.

B2. Formation of the contract

By placing an order on a marketplace, you make a binding offer to purchase. The contract of sale is concluded once we accept your offer, either by an order confirmation or by dispatching the goods. The pre-contractual information (essential characteristics, total price including VAT, and any shipping costs) is shown on the product page.

B3. Prices and payment

Prices are stated in euros. For consumers, prices include all taxes (including VAT); for business customers, prices are stated excluding VAT unless indicated otherwise. Shipping costs, where applicable, are shown before you complete payment. We accept the payment methods offered at checkout (for marketplace orders, those provided by the marketplace). Payment is due once the order is confirmed. Ownership of the goods passes only once payment has been received in full (see also B7).

B4. Delivery

We deliver to addresses across Europe. Delivery times are indicated at the time of payment. If a delivery is delayed, we will inform you by email. Risk of loss or damage passes to a consumer on delivery; for business customers, risk passes in accordance with B7 and the agreed delivery terms.

B5. Right of withdrawal and returns (consumers)

If you are a consumer, you have a statutory right to withdraw from a distance purchase within 14 days of receipt, without giving a reason. dutchub voluntarily extends this period to 30 days from receipt. To exercise this right, you can contact us by email.

Return conditions

• The product is complete, including all accessories.
• The product is in perfect, unused condition.
• The product is returned in its original packaging where possible.
• The product has only been inspected and tested as you would in a physical store.

Products excluded from the right of withdrawal

• Personalised or custom-made products.
• Sealed products not suitable for return for health-protection or hygiene reasons, if the seal has been broken after delivery.
• Used hygiene products and used pet products.

We may assess returned products. Where there is a diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, we may deduct a reasonable amount.

B6. Legal guarantee (conformity) — consumers

For consumers, all our products are covered by the statutory guarantee of conformity (Directive (EU) 2019/771; Articles 7:17 ff. of the Dutch Civil Code) and protection against non-conformity and hidden defects. These statutory guarantees apply regardless of any commercial guarantee offered.

B7. Business (B2B) customers

The following applies where you buy in the course of a trade, business or profession:

• No right of withdrawal: the consumer right of withdrawal in B5 does not apply.
• Retention of title: delivered goods remain the property of Elite Parts B.V. until you have paid in full.
• Inspection: you must inspect the goods on delivery and notify us of any visible defect or shortage within a reasonable period; consumer-guarantee rules do not apply.
• Liability: to the extent permitted by law, our liability is limited to the invoice value of the goods concerned, and we are not liable for indirect or consequential loss.
• Force majeure: we are not liable for any failure or delay caused by circumstances beyond our reasonable control.
• Separate agreement: where a separate written agreement or B2B terms have been agreed with you, those prevail over any conflicting provision here.

G1. Privacy and cookies

We process personal data in accordance with our Privacy Policy, and use cookies in accordance with our Cookie Policy.

G2. Complaints and dispute resolution

If you have a complaint, please contact us first at hello@dutchub.com. We will do our best to resolve it with you.

dutchub is not affiliated with an independent dispute-resolution (ADR) body and is not obliged to use one. If we cannot resolve your complaint together, you always retain the right to submit the dispute to the competent court. Consumers in the EU can also find information and assistance through the European Consumer Centres Network (ECC-Net) at eccnet.eu.

G3. Governing law and jurisdiction

These Terms & Conditions are governed by Dutch law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). For consumers, the mandatory consumer-protection provisions of the country where the consumer is habitually resident also apply, and a consumer may bring proceedings before the courts of their place of residence. For business customers, any dispute will be submitted to the competent court in the district of our registered office in the Netherlands, unless mandatory law provides otherwise.

G4. Changes to these terms

We may update these Terms & Conditions from time to time. For a purchase, the version that applies is the one in force when you place your order; for use of the website and dashboard, the version published on this page applies.

G5. Contact

• Elite Parts B.V. (dutchub): Keulschevaart 19, 3621 MX Breukelen, the Netherlands
• Email: hello@dutchub.com